Policies & Documents
Cancellation Policy
When scheduling an appointment, that time is especially set aside for you. If you are unable to attend your appointment, please cancel or reschedule with a minimum of 24 hours notice. The appointment will be rescheduled for the next available time. You may also request to move a face-to-face session to a telehealth session.
If you do not attend your appointment within 15 minutes of its start time, it will be deemed a ‘no-show’. If you cancel a session with less than 24 hours notice, or fail to attend (‘no-show’), you will be charged the full amount for the appointment. This cancellation fee is not covered by Medicare and will be payable before your next appointment.
This Cancellation Policy will be explored in the initial session and in the Client Agreement.
Payment Policy
Payments will be received via Cash or EFTPOS. Payments will be received via Cash or EFTPOS. If you are attending a Telehealth or Virtual Consultation, an invoice will be sent to your email for payment within 24 hours.
Preferred payment methods will be explored in our Initial Session or Discovery Call. Should fees need to be increased, existing clients will be provided a minimum of 30 days notice. Following your payment, a receipt will be immediately sent to you via email or SMS.
For those accessing a Medicare Rebate, a separate itemised invoice for Medicare will be emailed to you within 24-48 hours. You will need to provide this invoice to Medicare or your Private Health Fund to receive your rebate. Services Australia provides further information on claiming a Medicare Rebate here: https://www.servicesaustralia.gov.au/how-to-claim-medicare-benefit
Rosette Chidiac Counselling Services may offer Bulk Billing to eligible clients experiencing financial hardship. Eligibility should be discussed prior to engaging in counselling. Eligible clients will be provided a consent form to assign their Medicare benefit to Rosette Chidiac Counselling Services for the service received.
Privacy Policy
During our work together, personal information is collected. This information is managed with the utmost security and confidentiality.
Counselling is a safe and confidential space. The only time any information will need to be shared is if I hold concerns for your safety or the safety of a child or I am subpoenaed by the Courts. These limits of confidentiality will be discussed in our first session and explored again as we continue working together.
The full Privacy Policy can be viewed using the link below.